MTN took my R13255,01 which was a settlement amount t and still they didn’t close my account

I had the worst experience with MTN I lost R13255.01 that was meant to to be a settlement amount in August 2025, 7 days later I was told I should’ve have not come to request settlement amount at the store settlement is requested over the phone, but one of the sales lady at their store gave me an amount of R13255,01, they flagged my account red and suspended it I tried reporting to the help desk they said they can’t get involve because it’s my against the sales person they were not the I must go back to the store where the lady that gave me the settlement amount couldn’t help me instead she spoke about me with her co workers and they made me a laughing stock, I asked for the store manager ow that lady told this is my fault don’t I know settlement amount is requested over the phone not in store told her but her sales lady didn’t tell me that the manager went on telling me “if I don’t pay more for the account it’s my business it’s my account either way” and the said part I paid that because I was no longer working now when I was told later it was not a settlement it broke me because I knew I had no more money to pay, my sim is still suspended and they are ruining my credit record after I’ve payed soomuch money💔🥹