BK
Boitumelo K
1 reviews | Active since Jan 2015
28 Jan 2015, 17:32
MTN took my phone for repairs in 2014 now its 2015
I took my for for repairs at MTN Store in East Gate mall, The problem with my phone was the battery, it was always flat and the Keypad was dialing automatically and it was under warranty. Then they took my phone and they called me after two weeks in August 2014 but the phone didn't have a battery but they took it with a battery, then they took it again and they phoned again to come and collect but my phone was not working at all. but they said they will take it to their head office for them to repair it or replace it. even today they didn't fix my phone and they still have it and whenever i phone them they keep on transferring me to the other lines. And i'm paying the phone monthly.
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MTN South Africa's replyOfficial
13 Feb 2015, 12:14Hello Kgopanbt,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply13 Feb 2015, 12:14
Official
Hello Kgopanbt,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***