MTN took my money no data received

On the 14th of October I bought a 1G databundle for my son on ***, as well as on the 21st of October i ought 1G data for my son on ***, and for my husband on ***.<br> Money was paid over to MTN and I can prove it via my statements, MTN refuse to assist in this matter, We are struggling for weeks to get this rectified. They said I should ask the bank to refund me, my bank can't refund me the money was paid over to MTN. Please assist if possible. I lost 3 x R160 and not one of my kids or husband received the 1G data per cellphone number as paid from my Capitec account.