MTN took my money but No Data Was Allocated

The service MTN is terrible, its even worse during the national lockdown. I have a data contract with MTN, they took money from my account as agreed but never allocated any data. When I tried calling their number 135, there's no option to speak to their consultants, they don't even respond to emails, there's no way of reaching MTN during the lockdown. I paid for data that I didn't get and now I can't even work from work. Now I have to spend more money to buy data, which is an inconvenience.