MTN took my money but did not load data.

I bought data from the MTN app. Money was taken from my bank account, but nothing was loaded, and it was not the first time this happens. I called the call centre, a ticket was logged and I was told to call after 48 hours, I gave them time and called after 72 hours, I’m told to wait for me to be called but they are not sure when. They refused to make me speak to the manger. I spoke to Thembelihle and Nombuso.