Mtn took my money and wont reimburse

Item: MTN South Africa
Rating: 2
Author: Schalk W

I upgraded my contract at MTN. No one told me that my R170 of airtime would expire of my contract at MTN. I called MTN and they said that they would reimburse me in 48 hours. I called after a week and they only said \Sorry". MTN won't give it back. I consider that *****ing! Customer service wouldn't even transfer me to a Manager. They just said \""Sorry\""."""

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Replies (1)

MTN South Africa's replyOfficial

08 Jan 2016, 10:27

Hello Schalkvwyk,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that airtime has an expiry date depending on the type of a wallet. For more information on the airtime expiry dates and duration please visit our website on www.mtn.co.za.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply08 Jan 2016, 10:27

Official