MTN TOOK MY DATA

I am so disappointed in mtn i cannot wait to move over to another service provider.

Let me share my experience,i loaded a 24hr uncapped bundle using my loyalty points and activated it there after while supposedly enjoying the benefits of a (24hr UNCAPPED DATA BUNDLE) i recieve a sms saying my existing data bundle is almost depleted.Instead of using the uncapped bundle, mtn thought its okay to first finish my existing data they finished almost 2 gigs of my data. Now my complaint is being escalated for dear life,MTN I WANT MY DATA BACK THAT YOU TOOK FROM ME I USED MY HARD EARNED MONEY TO BUY THAT DATA. I ALSO WANT MY LOYALTY POINTS BACK SINCE U FALSELY ADVERTISE A UNCAPPED BUNDLE THAT FIRST USES YOUR DATA. I refuse to keep calling your pathetic call centre only to be given pathetic responses, (The second call centre agent even told me that the 24hr data bundle is no longer available so she doesnt know how i bought it but the system clearly shows it was purchased and activated.

So disappointed i would not advise anyone to move to mtn they are data ******

Ref: SMC/ ********** 2843 thats the reference number for my case Lets see if i will get a response.