EB
EBEN B
1 reviews | Active since Jan 2010
06 Apr 2016, 16:16
MTN TOOK MY DATA
In Feb 2016 i bought R1799 50gig data,the promotion stated 50gig valued for 12 months and 50gig night express valued for 6 months. on the 8th of march 2016 MTN took the night express data and all im getting from 808 is a collection of reference numbers and no resolve.
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MTN South Africa's replyOfficial
11 Apr 2016, 10:23Hello zeppi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that ticket logged SMC/*** on the 2016-03-11 10:55:03 has been resolved, your bundle is active on your number. For any queries feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that ticket logged SMC/*** on the 2016-03-11 10:55:03 has been resolved, your bundle is active on your number. For any queries feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Apr 2016, 10:23
Official
Hello zeppi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that ticket logged SMC/*** on the 2016-03-11 10:55:03 has been resolved, your bundle is active on your number. For any queries feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that ticket logged SMC/*** on the 2016-03-11 10:55:03 has been resolved, your bundle is active on your number. For any queries feel free to contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,