MTN took everything from me.

Hi, So I have been a customer of MTN for 10+ years and this year I ran into a ********** issue. I got a call and the persons told me my sim was about to get sim swapped and that I need to stop it. Normaly I dont fall for these kinds of things but I just literally woke up because I had the flu that week and needed some rest, unfortunately the person got it right and bought themselves data. I rushed to MTN immediately and asked them for assistance but all they said is that I would need to call their support team. As a frightened person I called them and a ticket was logged. Its been 3 months and Ive been calling to find out whats happening with the ticket but still no response. MTN has not debited the amount and the amount was paused until this was resolved. I must say I really appreciated that. What I didnt appreciate was them debiting my account yesterday for this huge amount of + R3700 and not leaving enough cash for my other debits. As of now I called all my other debits and explained my situation and either tried to pay them or somehow push it forward. The biggest problem with just taking my money is that I already paid for rent and now I need to beg my family for food and money for things I desperately need. I am a prideful person and this feels like one of the lowest points in my life. MTN your customer service is atrocious. There was even one agent that said "sir you are liable for everything and MTN can take it if they want to". What she said wasnt wrong but it also wasnt her place to say that and neither was it what I wanted to hear. At this point in time I hope everyone cancels their contracts with MTN and rather look elsewhere.