MTN Tongaat Poor Service

I've been to MTN Tongaat Mall since yesterday to do a sim-swap. Yesterday the system was offline and after being given a run around by Mtn call centre I used up all my attempts. I was informed to go in store as they have unlimited attempts. To my surprise when I get there the Indian guy whom I found there sitting oh so casually tells me I need to bring an affidavit, mind you I was there yesterday and he made no mention of this. When asked about the affidavit part he says it is a "store policy" and not a MTN, while the other African lady who was serving another customer by the till area screams "It is an MTN policy" and later changes her mind and says it is a store policy that started last month. I then tell the Indian guy he could've informed me yesterday and he is obviously irritated by my questions and says "OKAY" it's my fault. Furthermore, he tried to downplay his lack of service by saying "probably when I came yesterday the store was busy" No! I came and there was no one in the store and I found him in a relaxed comfortable position ,JUST CHILLING ON HIS PHONE JUST LIKE TODAY! The Indian consultant is so unbothered you'd swear he owns the store with his nonchalant behaviour. To the African lady stop jumping in conversations that don't concern you, deal with the customers you are serving, be professional. I will post this review here for MTN Tongaat and I'd like to here more about this store policy from MTN national. Poor, poor service!