1 reviews | Active since Aug 2016
Mtn to Telkom Mobile port in
<p>I have taken out a contract with Telkom Mobile. I have been trying to port my MTN number since Monday. Telkom Mobile has issued the instruction but there is a system failure on MTN side. MTN call centre isnt able to assist. Telkom is getting a category failure. They have tried porting on both contract and prepaid. I have not yet received the sms allowing for the port to even take place and its been over 48 hours. MTN's porting dept is closed today and the 083 ********** number just rang yesterday. Please can MTN release my number so that I can ask Telkom Mobile issue a port in instruction. I really would like to port my number to Telkom Mobile. I have been an MTN customer since 1993. I would like to end on a good note please.</p>
I am getting the impression that MTN is intentionally frustrating the process. I cannot stand being on the phone to yet another call centre agent.
I am getting the impression that MTN is intentionally frustrating the process. I cannot stand being on the phone to yet another call centre agent.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Port support management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Port support management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********