MM
Megan M
1 reviews | Active since Dec 2015
21 Dec 2015, 10:57
MTN to MTN rush hour bundle
I bought a R5 MTN to MTN rush hour bundle. My call lasted 20min and luckily after I decided to check my balance. To my surprise approx. R40 was deducted from my balance!! This is totally unacceptable MTN and I'm truly disgusted. If I had not checked my balance you would have gotten away with basically *****ing from me AND I have been a loyal customer for quite some time. Shame on you MTN!!!!!
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MTN South Africa's replyOfficial
24 Dec 2015, 11:14Hello Meg91,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been credited with R50.00 airtime after you have complaint on Facebook.
This has been resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been credited with R50.00 airtime after you have complaint on Facebook.
This has been resolved.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply24 Dec 2015, 11:14
Official
Hello Meg91,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been credited with R50.00 airtime after you have complaint on Facebook.
This has been resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have been credited with R50.00 airtime after you have complaint on Facebook.
This has been resolved.
Kind Regards,
Alice van der Merwe
***