MTN to MTN Airtime not working
I have signed up for 2 new contracts on Black Friday. These packages include MTN to MTN minutes and Anytime minutes.
When I call MTN numbers, my Anytime minutes get reduced. MTN minutes remain untouched.
Please fix this! There's no point in having 2 allowances for airtime and deducting from only 1.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
07 Jan 2019, 13:17Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply07 Jan 2019, 13:17
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
's updateReviewer Update
09 Jan 2019, 10:25Good morning
I have not received any feedback.
Please escalate
Tx
's update09 Jan 2019, 10:25
Reviewer Update
Good morning
I have not received any feedback.
Please escalate
Tx
MTN South Africa's replyOfficial
09 Jan 2019, 11:36Good day
We acknowledge your complaint and apologize for any inconvenience caused.
This matter will be assigned for speedy resolution.
Reference: SMC/*** Kind regards
Sizwe Schoeman Complaints Management team
We acknowledge your complaint and apologize for any inconvenience caused.
This matter will be assigned for speedy resolution.
Reference: SMC/*** Kind regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply09 Jan 2019, 11:36
Official
Good day
We acknowledge your complaint and apologize for any inconvenience caused.
This matter will be assigned for speedy resolution.
Reference: SMC/*** Kind regards
Sizwe Schoeman Complaints Management team
We acknowledge your complaint and apologize for any inconvenience caused.
This matter will be assigned for speedy resolution.
Reference: SMC/*** Kind regards
Sizwe Schoeman Complaints Management team
's updateReviewer Update
16 Jan 2019, 08:38Good morning
I have not received any further communication and this problem still exists.
Please escalate further.
Tx
's update16 Jan 2019, 08:38
Reviewer Update
Good morning
I have not received any further communication and this problem still exists.
Please escalate further.
Tx
's updateReviewer Update
23 Jan 2019, 10:58Good day,
Please provide feedback.
Tx
's update23 Jan 2019, 10:58
Reviewer Update
Good day,
Please provide feedback.
Tx