MTN to delivering on paid service

below is my mail sent to customer service for an update but no response.

I hope this email reaches someone who can help resolve a persistent issue that I have been facing for over a month now. I am extremely disappointed with the level of service I have received thus far, and I urgently seek your intervention to rectify the situation.

To provide some context, I recently obtained a new SIM card from MTN with the intention of activating it for my new contract. However, despite numerous attempts, the SIM card remains inactive, rendering my new contract useless. This ongoing problem has caused me significant inconvenience and financial burden, as I have had to resort to using an alternative service provider to contact your call center due to the extended wait times.

I have diligently followed the prescribed procedures in order to resolve this matter. I have contacted your call center multiple times, and each time I have been informed that the SIM card has not been RICAed. However, I have also visited an MTN store on several occasions, and they have assured me that the SIM card has indeed been properly registered and activated. This conflicting information has only added to my frustration and confusion.

In addition to the conflicting responses, I have opened multiple tickets to escalate the issue and seek resolution. Unfortunately, none of these tickets have yielded any significant progress or provided a satisfactory solution. This lack of action and the prolonged delay in resolving the problem are indicative of a service that falls far short of the world-class standards I expect from MTN.

As a loyal customer who has faithfully paid for the new contract that I am unable to utilize, I demand an immediate resolution to this matter. I have already incurred substantial costs by having to contact your call center from an alternate service provider due to the extensive waiting times. This situation is simply unacceptable, and I insist that the necessary steps be taken to address the problem promptly.

I kindly request that you assign a dedicated representative to investigate and rectify this matter urgently. I expect regular updates on the progress and a definitive timeline for the resolution of the issue. Furthermore, I request a full refund for the period during which I have been unable to use my new contract, as well as compensation for the additional expenses incurred due to the need to contact your call center via an alternative service provider.

I trust that you will treat this matter with the utmost urgency and ensure that appropriate action is taken to restore my faith in the quality of service provided by MTN. Failure to address this issue promptly and adequately will leave me with no choice but to explore other options and escalate my complaint to relevant consumer rights organizations.

I look forward to your immediate attention and a swift resolution to this matter.