MTN to cancel the the contract as per the above review.

Good day, On the 14th of May, 2026, I received my home wifi from MTN. To my greatest disappointment, it was not connecting. Then I called the MTN technical team; they advised me that there is no MTN coverage in my area. That message was very discouraging, as the agent who was selling the device to me advised that she had checked and there is network coverage in my area. Then they advised me to send the device back to the nearest MTN store, which I did. On Tuesday I sent it to MTN at Liberty Mall; unfortunately, they requested a delivery copy that I received from the courier delivery because it was left at home. On Wednesday I brought the device with the required copy of the delivery. They checked the device; it was in good condition. MTN at Liberty Mall booked it in the device, and they gave me the IRMS 541**** NUMBER to cancel the contract with MTN. The following day, which was 21 May 2026, I called and I cancelled the contract. At about 15:15 hrs, I received a message saying your contract cancellation was rejected due to unpaid contract cancellation fees. That message was so disturbing since the device was sent back within 10 days, which I was told about when I was taking this contract. All this is so frustrating, as I was first ****** by someone telling me that there is network coverage in my area, of which I believe there was no thorough investigation that was made by MTN, and two, I returned the device within 10 days, and now I have to pay the cancellation fees. On top of that the invoice has been sent to me.