MTN Thumbs in ******

So i've written a few bad reports about MTN and Samuel in particular. They reply saying sorry sorry sorry but nobody actually calls and tries to make it right. I've still been without a handset that i'm paying for, for 2 months now. MTN, How about you actually call your upset client and try to sort things out instead if saying sorry then sticking your thumb back in your mouth and hiding in the bushes. Oh and refund me for 2 months of not having a handset that im paying for. And i'm not paying next months bill unless you get me my replacement phone!!!!!