MTN thrives in Disservice - Client Service is foreign

Does Client Service forms part of MTN SA? Does Client Service part of MTN Vocabulary? I have been struggling to get a Settlement Letter for the past 6 weeks. Progressive Companies are happy when a client pays off their debt. However I just learned that MTN SA has a contrary view, they would like to hold on to their clients however it takes. Client Service does not exist. Is it because they have a huge Client Market Share? Is it why they treat their clients as debt. I curse the day I took a Laptop on credit, and now I am unable to get a Settlement Letter. This is very pathetic and very sad state. I have been with MTN for 24 years but I was treated like dirt or trash (for lack of a better word).

I have lost around R650 on Airtime trying to get a Settlement Letter. I don't care about re-imbur*****t, I need a Settlement Letter tomorrow 05/07/2024 before 10h00 am. I went to Sandton MTN and I applaud the staff there as they tried their level best to assist me. The MTN SA Head Office is malfunctioning I think the centre is not holding there. Last week on Thursday I called the MTN H/O and I was taken from pillar to post form Client Service to Retention to Legal up until I got Sandra Rikhotso from Credit. She promised to send the Settlement Letter within 48 hrs. MTN Ref: ***. Up to now there is no Settlement Letter. The today I responded to Sinegugu Ntuli from Retention with my Cellphone number and ID Numbers. Needless to say, I have not received the Settlement Letter even now.