MTN Threatening Paying Customers and Cutting Them Off
So, MTN have changed their system for billing. Great, to the ******** people who decided that, well done for not thinking past your own noses and implementing a system that benefits clients, NOT your pocket.
Let me explain....
I receive an sms Y'ello! MTN hasn't received your payment. To stay connected, please pay R??? , in-store or via your bank, using billing profile BA*** as a reference. You can find the banking details on your invoice.
I call the CUSTOMER CARE LINE, which should be the I DON'T GIVE A DAMN line and get told I never outside my November bill. I must send proof I did. So, I get proof of payment from OCTOBER to DECEMBER and send it to *** and it will be sorted out. Of course, no one says what year it will be sorted out or even bother to send a confirmation mail to say they are sorting the issues out. I decide to then contact the following day to see what is going on to find my services suspended. With another SMS... Y'ello! You won't be able to make calls until you pay R??? , in-store or via your bank. Use billing profile BA*** as a reference. You can find the banking details on your invoice. So now I'm unable to make any calls or do any form of business, well done. I eventually make a plane to contact the I DON'T GIVE A DAMN CALL CENTRE where I'm told by a representative, Sizo, Ref ***, that my account is up to date and because I'm a cash customer your new system automatically sends messages and disconnects your service because there is no trend on payments. Well, as a contact customer for years, what the held trend do you want If your receive my payment every month, for years on end, on the 25th of EVERY month??? This slim told is how it is and I must make a payment arrangement... Y'ello! You've agreed to pay R??? for 1 day from 25/01 to get your MTN account up to date. You begin payment on 25/01/2021. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice. Oh hell really... The amount is due at the end of January so why am I then in arrears and being cut off??? So, this is not resolved and I'm now at the end of my tether... So it's pretty simple, either fix your NEW system and stop threatening me for money I do not owe you or that is not outstanding. If you do much as dare cut me off again I will ensure my attorney deal with you and YOUR contact that YOU have not honored will be canceled with immediate effect due to YOU breaching your own contract and failing to provide a service that is being paid for. Is time you provide a service to clients, not threatening them for money, cutting them off when their account is fully up to date. Maybe revert back to the old system or employ people who are competent in ensuring the system you implement works correctly. Trust me, as long and as loyal as I have been is as quick as I change service providers and I will ensure I'm compensated handsomely for your incompetence and customer service and support. Now get cracking and do what I pay for and fix your system. I await your reply, resolution and apology eagerly and urgently (before close of business 2021-01-20) or I will certainly be opening a huge can of worms...