<p>I hv been a contract client of mtn since 2009. Lastyear april thy signed me up fr mtn billing without my knowledge i paid a bill of R11 000.00 nw thy are doing it again. In june i paid my bill by eft and sent them proof of payment until today thy tell me thy cnt locate payment . Whr did it go as i paid it into their absa account. I always hv fones locked narret my story but noone is fixing the issue i even went to their heard office still no help nw thy hv broken don the missing payment and added it to each and every number i hv to look like dats wat im supposed to pay but im not dat stupit i realised it immediately. I need this issue sorted pliz help. As soon as my contract ends im out frever.</p> <p>Tnk u</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Credit Management Team has processed the payment of R2,150 paid on the 30 June 2016 on your account. Kindly allow 24 to 48 working hours for the payment to reflect on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Credit Management Team has processed the payment of R2,150 paid on the 30 June 2016 on your account. Kindly allow 24 to 48 working hours for the payment to reflect on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
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