KS
KARL S

1 reviews | Active since Jul 2015

02 Jul 2015, 10:41

MTN - THIS TOO WILL PROVE TO BE A WASTE OF TIME

What is happening to MTN, is it a sinking ship? I have been billed a ridiculous amount for Data for the second month now. It is impossible to reach anyone to assist with an explanation for this charge. I feel we are getting ****** and the number of people that seem to have this same issue is staggering. I hear the staff are striking, the new billing access system is a FAIL, call center is unavailable. The worst part is how the Hell do you get out of the contract. I feel MTN is in breach of its contract due to the service issues and unavailable billing info. We should all cancel our debit orders at the bank and stand together because their contract can be what helps you get out. Sort you S#!^ out MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2015, 13:40
Official
Hello jedi****,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that we have investigated the May and June 2015 invoices and concluded that the usage has been validated and the charges correct.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***