MTN... this is why you are loosing customers

I called 808 on the 18 March 2016 and asked for my 4 contracts, which are all over the 2 year period (and therefore on a month-by-month), to be switched to Prepaid. I spoke to Ntombi Sindi who confirmed that my contracts have been switched but that it would take 2-5 working days. I was given call ref ***. Today I got an MTN bill for 3 of the 4 contracts. I called in again today and this time spoke to Phumeza Zazini who confirmed that Ntombi only moved one contract to prepaid. Phumeza gave me a new ref no. *** and confirmed that she now has requested at the 3 remaining contracts be moved to prepaid. She also said that she has informed \them\" that I want to raise an Invoice dispute as I must not be required to pay for their call centre agents mistake. Again... this will take 2-5 working days... (too slow for a dispute if you ask me)<br> <br> MTN... if you don't handle this correctly then my decision to use MTN on prepaid comes into question, so I suggest that you don't cheese off yet another client. You are losing market share and there is a reason why... this is potentially one of the reasons. "