MTN this is taking customer service to a new low.

So, if at any time if you are trying to do the right thing and cancel an account from a deceased account holder, Good luck. Just for background this is an Pensioners account and the payments from my bank account. So, how many MTN consultant does take to check an account status, the answer 8 consultants (and then I gave up) and 55 minutes. This is the number of time you get transferred and the time you can expect to try to get a status on an account. So, if you planning to call, just that you know you will start at Retention, then to Accounting then to Customer Care then to credit back to customer care , back to Retention , to some section that had no idea, back to retention, back to customer care..... and at this point I gave up. This reminds me of Asterix and Obelix movie - The Twelve Tasks.