DM
Dominique M
1 reviews | Active since May 2019
20 May 2019, 11:57
MTN this is shocking
MTN you are committing ***** by selling a faulty phone that I have been trying to get you to replace for over 2 weeks. I purchased it in good faith from your online shop and have in all this time not been able to speak to anyone to resolve this. 17 written complaints later and STILL nothing. Over 2 hrs trying to obtain assistance online and STILL nothing
All I want is a refund and for someone to collect the phone. I will NEVER again do business with you!
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 May 2019, 10:08Good day Dominique
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that your query was escalated to the MTN Online department for investigation. Feedback will be provided as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that your query was escalated to the MTN Online department for investigation. Feedback will be provided as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2019, 10:08
Official
Good day Dominique
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that your query was escalated to the MTN Online department for investigation. Feedback will be provided as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
Please be advised that your query was escalated to the MTN Online department for investigation. Feedback will be provided as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
28 May 2019, 13:36Good day Dominique
Please be advised that the device needs to be taken to a listed MTN store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies.
I have included a link that will provide you with a list of the stores in your area when the device can be taken to.
Link: https://shop.mtn.co.za/crs/siteInformation/refundsAndReturns.jsp Warm regards, Jessica John Complaints Management Team
Please be advised that the device needs to be taken to a listed MTN store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies.
I have included a link that will provide you with a list of the stores in your area when the device can be taken to.
Link: https://shop.mtn.co.za/crs/siteInformation/refundsAndReturns.jsp Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2019, 13:36
Official
Good day Dominique
Please be advised that the device needs to be taken to a listed MTN store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies.
I have included a link that will provide you with a list of the stores in your area when the device can be taken to.
Link: https://shop.mtn.co.za/crs/siteInformation/refundsAndReturns.jsp Warm regards, Jessica John Complaints Management Team
Please be advised that the device needs to be taken to a listed MTN store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies.
I have included a link that will provide you with a list of the stores in your area when the device can be taken to.
Link: https://shop.mtn.co.za/crs/siteInformation/refundsAndReturns.jsp Warm regards, Jessica John Complaints Management Team
Best regards,