LM
LURAMA M

1 reviews | Active since Dec 2019

24 Dec 2019, 16:46

MTN: THIS IS NOT FAIR TO YOUR CONTRACT CUSTOMERSS

I called MTN in April 2019 to cancel the already expired contract. I was put through to the retention department. I was told about a sim only data deal. R199 × 24 months, 20GB anytime + 20 GB night express for 24 months. Night express was explained to be using the data between midnight and 5:59 am. I got interested and signed up. One month later the instalment increased to R 210. When I called l was told it's because of an inflation. Remember nothing was said to me about inflation when I was sold the contract. All I was told was that I would be paying R199 until the 24th month. As if that was not enough, a few weeks ago l have noticed that MTN has changed the night express hours. Now the night express is stopping at 4:59am. When I called to find out if my understanding of the contract is same as MTN's l was rudely told that MTN can change the terms of the contract anytime.

If l had known there would be changes in the terms of the contract I would not have signed up because now what made me sign up is gone.

Hurt.

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