TB
Thando B

1 reviews | Active since Aug 2016

11 Oct 2016, 19:13

MTN!!! THIS IS DISGUSTING AND *********

<p>I had a data contract with MTN through Autopage for 5years now, since Mtn took over Autopage's clients that's when Mtn decided to charge me more than double the amount they were supposed to. I queried this with their billing department and they told me the charges were correct and referred me to the ombudsman. I made numerous calls just to be told they'll investigate and revert back to me, that didn't happen. They have not even responded to the ombudsman in 5 months.</p> <p> I was forced to cancel Mtn's monthly debit order because of they could not explain how this happened. I received a call and correspondence from their legal department threatning to blacklist me.</p> <p>I have since sent a proposal to Mtn on how I could make the payments, but it has been 4 weeks now and no response.</p> <p>This is frustrating because they keep on invoicing me for monthly data that I cannot access as they have suspended my line. This is ****************.</p> <p> </p> <p>I hope that by writing this review, I will get a response from Mtn. This is ridiculous.</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Oct 2016, 22:41
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***