JRvZ
J R van Zijl
1 reviews | Active since Jan 2010
20 Mar 2015, 12:01
MTN thinks that deaf people should not have cellph
I am partly deaf, and have a problem dealing with call centres. <br> <br> I have a contract with MTN, organised via internet, and my phone was couriered to me at my home in Colesberg, which is past its 24 month period. They are now charging me over R100 per month where before I was paying R89. I have tried several times to get it cancelled with no effect.<br> <br> Yesterday I happened to be in Bloemfontein, so I went to MTN in Mimosa Mall, where I spoke to a lady, Palesa, and tried to get the contract changed to the supply of a MTN Steppa Tablet as described in their latest \Yello Deals"by courier to my home in Colesberg @ R89 per month. She said she would get back to me"
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 15:45Hello jrvzijl,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that we did receive your request to cancel the contract. On the 20th of February 2015, the number *** was migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that we did receive your request to cancel the contract. On the 20th of February 2015, the number *** was migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Mar 2015, 15:45
Official
Hello jrvzijl,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that we did receive your request to cancel the contract. On the 20th of February 2015, the number *** was migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Our records show that we did receive your request to cancel the contract. On the 20th of February 2015, the number *** was migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***