MTN thieving yet again
I just got debited R1025 on my FNB Cheque account with reference: MTN SP A ********** ********** 681. My online bank a/c shows the source as Standard Corp and Merchant Bank and it was a Magtape Debit. I confirmed it was MTN, and to get the debit cancelled I need written confirmation as they could lodge another debit order. Ever tried calling MTN? Without a MTN Cell number to punch in you get nowhere. I HAVEN'T BEEN AN MTN CUSTOMER IN OVER 3 YEARS!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
04 Apr 2018, 13:38Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 Apr 2018, 13:38
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
04 Apr 2018, 13:38Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 Apr 2018, 13:38
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
04 Apr 2018, 13:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 Apr 2018, 13:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you on *** this number is in valid and we cannot get hold of you.
We have cancelled the debit order on account A***. The account is now on cash. The sim card is suspended.
If you have not authorized for a contract to be opened in your name we do require the affidavit signed and ID copy for the ***** department to investigate.
We do pick up that account A*** with cell number *** has been opened in Mr Jonathan David Klopper name the affidavit and ID should be from Mr Jonathan David Klopper.
This can be handed in at any MTN store to log the ***** request for you or you can email the documentation to ***.za to log this on behalf of Mr Klopper.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,