VS
Vikash S
1 reviews | Active since Nov 2013
28 Dec 2016, 21:27
MTN thieving billing
<p>Yet again another MTN billing complaint. Im in the tail end of 24 month top-up data contract that is set at R99 per month. MTN for the past 3 months, without notice, hike the tariff to R119 pm, in conflict with the agreed amount. Attempts to gain resolution from MTN stores and its facebook group has proven fruitless as i am directed to the call centre for resolution - a call centre that NEVER answers.</p> <p>BUT answers i do demand. - as matters are merely swept under the carpet, hoping to be forgotten, by this service provider</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
29 Dec 2016, 21:09Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query has been logged for the R20 discount that was not app**** on the invoices dated 2016-09-13, 2016-11-13 & 2016-12-13 mobile number 060****358, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply29 Dec 2016, 21:09
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that a billing query has been logged for the R20 discount that was not app**** on the invoices dated 2016-09-13, 2016-11-13 & 2016-12-13 mobile number 060****358, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
VS
Vikash S's updateReviewer Update
15 Jan 2017, 20:55And where to from here??????????????????????????? Just log a query and forget about it???????????????????
Where is the proper resolution - over two weeks have passed now
VS
Vikash S's update15 Jan 2017, 20:55
Reviewer Update
And where to from here??????????????????????????? Just log a query and forget about it???????????????????
Where is the proper resolution - over two weeks have passed now