MTN *******. Extremely poor upgrading service.
I upgraded my cell phone contract and am still waiting for the phone. A month has gone by and no one cares enough to call me. Whenever I call in the sales team are unavailable. The DSV mounties and warehouse are just as useless. Not one person gives a damn to assist. They are debiting me for a phone that I do not have.
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MTN South Africa's replyOfficial
26 Feb 2019, 09:54Good day Dayle
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply26 Feb 2019, 09:54
Official
Good day Dayle
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Sales supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,