MTN: ******* by ignorance!!!!
<p>My contract ended on 12 November:</p> <p>Requested confirmation of discontinued service : 1. 1/11/2016- via customer service; 2. 25/11/2016 -via customer service3. 29/11/2016-via contact at branch in Lydenburg seeing that no response came from customer service; 4. 31/11/2016- Follow up via branch-at least the lady answered her e-mails; 5. 13/12/2016- follow up with branch; 6. 14/12/2016 -follow up with branch 7. 15/12/2016 -follow up with branch </p> <p>7 attempts to cancel my contract, or at least get a response from MTN with no success.</p> <p>on 4 /01/2017 - they deduct another debit order.</p> <p>HOW DO I STOP THEM FROM *****ING from me. they owe me 2 month's payment. I can not go in to a branch because I am in another country, and am planning to stay here for a long period of time. </p>
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have sent through a follow up request to our Retentions department in regards to the cancellation of the contract
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have sent through a follow up request to our Retentions department in regards to the cancellation of the contract
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have sent through a follow up request to our Retentions department in regards to the cancellation of the contract
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have sent through a follow up request to our Retentions department in regards to the cancellation of the contract
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Best regards,
Angela,
Why does one have to go to such extremes to get treated fairly as a loyal customer for many years?
I would also appreciate an indication on how and when if ever the money ********ly deducted from my account will be reimburst?
Angela,
Why does one have to go to such extremes to get treated fairly as a loyal customer for many years?
I would also appreciate an indication on how and when if ever the money ********ly deducted from my account will be reimburst?