MTN ******* - BILLING ISSUES

I have taken out a MTN for business contract in September. The contract price was supposed to be R999 per month, however i have been experiencing difficulty after difficulty with MTN every month.

1) in Month 1 i was billed for incorrectly, and a credit note was only app**** after 25 emails had to be sent to the billing department.

2) I though the issue would have been resolved at this stage, but to my utter disappointment i was charged an insane 3x the contract value.

3) i later queried this and received a reference number from the call center where i was informed that the money will be refunded within 7 days.

4) No refund was actioned and i was rather billed for a higher amount so that MTN can eat away at the surplus money they stole from me.

I was later shocked to find out that once again the contract amount i am being billed for is incorrect and wrote several emails to the Billing department at MTN.

5) it has been over a week now and in total over 60 EMAILS have been sent to MTN, yet i am being requested to submit a copy of the contract despite having provided this information on several occasions under the same case number.

6) i have received multiple sms from MTN stating that the issue has been resolved, yet i continue to experience the same issue.

MTN are a bunch of ****** who do not deserve to be trusted with the authority to arrange debit orders against client accounts as they mismanage and abuse this power.

after 60 emails, a simple billing error recurs monthly!!

this is unacceptable and i require the assistance of the public to resolve the issue.

I PLEAD WITH WHOEVER CAN ASSIST ME TO KINDLY GET IN TOUCH AND HELP ME RESOLVE THIS SO THAT BIG CORPORATE'S CANNOT CONTINUE OPPRESSING THE INNOCENT PUBLIC IN THIS WAY.

I will be writing to regulatory bodies and the NCA as well as ombudsman and will not stop shaming this *********** company until my issue has been resolved.