Mtn *******

I had a contract that ended with mtn canceled in March I have now spent hours in store and on the phone I have like 12 references numbers because 1 lady forgot to press closed on the system when canceling was done now mtn says I have a cancelation fees which I do not I was in store for 4 hours on the 5th of May and was promised that it was now closed and they apologized for her not closing the contact cancelation received a sms a week later stating I have not paid spent another couple if hours on the phone promised it would be reversed them the 18th may a lady calls and apologized for the mistake and again promised it will be sorted and again today 3 June I get another sms to pat outstanding amount. Spent another couple of hours only to be told they will loge a dispute this is just wrong as my credit is now been negatively affected which I will not stand for I will have no option but to take this further I am currently sitting with covide and I would gladly go and sit at their head office if this is the only way to get this sorted now once and for all.