1 reviews | Active since Jun 2009
MTN ******* AT IT AGAIN
<p>Beware MTN unilaterally change the conditions of your contract in the middle of your contract, especially regarding carryover minutes. Only MTN can unilaterally change a contract during the contract. Beware they will devise additional tricks.</p>
Good afternoon Graham
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please may you provide us with more details in terms of the problem that you are experiencing so we may investigate your query without further delay.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Graham
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please may you provide us with more details in terms of the problem that you are experiencing so we may investigate your query without further delay.
We look forward to improving on our service delivery to you going forward.
Regards
Yahya
REQ:***
Best regards,
Dear Yahya. Thanks for the message and reply.
I have a contract with MTN which is midstream. From the beginning of my contract I have been able to carry over unused minutes for 6 months. Suddenly these unused minutes disappear and I am told that the rules and conditions of MTN have changed, so I can only carry them over one month. This is a binding CONTRACT, not a kind favour from MTN which has been withdrawn. No wonder cell companies in SA have such a terrible reputation. I demand all my unused minutes be reinstated, failing which I will go ICASA and Consumer Protection Authorities in addition to my attorneys. One gets the impression that MTN are common *******. My number is ********** 054.
Dear Yahya. Thanks for the message and reply.
I have a contract with MTN which is midstream. From the beginning of my contract I have been able to carry over unused minutes for 6 months. Suddenly these unused minutes disappear and I am told that the rules and conditions of MTN have changed, so I can only carry them over one month. This is a binding CONTRACT, not a kind favour from MTN which has been withdrawn. No wonder cell companies in SA have such a terrible reputation. I demand all my unused minutes be reinstated, failing which I will go ICASA and Consumer Protection Authorities in addition to my attorneys. One gets the impression that MTN are common *******. My number is ********** 054.