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rudi A

1 reviews | Active since Apr 2013

26 Oct 2016, 10:49

MTN ******* and *****

<p>I've been complaining for months regarding my cell service. Its says my number does not exist when someone calls. I need this fixed as nobody seems to want to help. MTN gives one mangy miscall then it rings and say the problem has been resolved. As I have explained I do get calls now and then but somedays people just cant get hold of me. I have a recording to prove that my when called it says my no does not exist. I have spoken to call center and they have advised that someone told me to do a sim swap. NO ONE has ever spoken to me regarding this. If you find the recording besides yesterday’s call to Call Centre advising me this i will give MTN R10 000! for your BS!! Please fix my line. I want to be reimbursed for my lack of service and don’t pay my own money back like you did this month and debit me R757. My debit order is supposed to be 500 odd as a payment of R250 is made on the 15th of each month. You promised to refund me for lack of service where and how was this done?? I will complain every day on Hellopeter, facebook, twitter until you have done right by me. I can’t understand why you must ***** from hard working South Africans. HOW CAN MY NUMBER NOT EXISTING HVAE ANYTHING TO DO WITH MY CELLPHONE OR WHY MUST A SIM SWAP BE DONE. IT SHOULD GO TO VOICEMAIL????</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply27 Oct 2016, 12:26
Official

Good Day Rudi,

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

Please try cancelling all diverts on your device by dialling ##002# This would allow you to start receiving all calls again. This matter has also been escalated to the management team of retentions department for urgent attention and to contact you with feedback..

We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.

Regards

Yahya

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply27 Oct 2016, 16:11
Official

Good Day Rudi,

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees.

After carefully investigating your account for October you currently (27-10-16 ) have a credit balance of R250.00 which would be a payment on your November invoice.

We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.

Regards

Yahya

Best regards,