RH
Ronald H

1 reviews | Active since Aug 2020

04 Oct 2021, 08:34

MTN ******* and **********

Good day

I upgraded my daughters contract 4 months ago. Each and every month I get an invoice form MTN, However what reflects on my invoice is not the amount that gets debited from my bank account. It's always a few hundred more. When queried with the so called "MTN SERVICE CHAMPION" the issue never gets resolved. Secondly this is a contract I took for my daughter, each month she has carry over minutes as well as data, yet she gets charges for going over her limits. HOW IS THIS POSSIBLE. Thirdly I requested MTN several months ago to link my two contracts which to this point is still not done. Fourth, I requested the contract gets blocked when the minutes / data is over, this also doesn't happen. I requested the MTN agent at Cresta MTN to do this, then the last four months for a so called champion to undertake the task. Also hasn't happened. I urge each and every person reading this review to check your account and statement as MTN is *****ing their clients funds.

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