MTN *******!!

From October last year Mtn has been debiting my account for a home wifi router package. Although I have taken the deal, I have been able to use the router having received it in October. The router got sent back to MTN Southgate for them to have a look at it and haven’t been sent back since. This was in the beginning of December between various calls that the device just needs to be activated until I got fed up and sent it back. I visited MTN during the first week of Jan and they told me that the device is still at the warehouse and that I need to call REWARDS CO (or something like ) of which I did and they required a references number of which MTN is unable to provide me. I’m stuck with no router and paying roughly 1.1k a month for nothing. Nobody is willing to help me yet a have to pay every month for something I don’t even have in my possession. Never mind working. Absolutely horrible service and I’d like to take legal action against MTN for basically ROBBING ME each month of my hard earned money.