ER
Eric R
1 reviews | Active since Jul 2012
01 Oct 2016, 10:52
MTN *******
<p>After contract ended they still billed me twice now, even placed a stop order at the bank then they do a demand debit order, when you call them they cant help you coz the debit order is not reflecting yet.</p>
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Replies (4)
MTN South Africa's replyOfficial
01 Oct 2016, 12:29Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that you have requested for prepaid migration 4-8-2016 for cell ***. The prepaid migration has been done 5-8-2016. The last billing was for your September invoice and this billing is from 20-6-2016 to 20-7-2016. The system reflect that you have used the Airtime and data for this period.
The debit order for R310.00 has been requested on the for this invoice to be paid over 31-8-2016 the debit order unpaid. R11.40 has been added to the account.
second debit order requested 30-9-2016 for R410.40 this includes the R11.40.
The account has been cancelled and the debit order. Note if the R410.40 returned unpaid you will be liable to make payment to settle the account R41.40 + R11.40 (second debit unapid) if this debit returned unpaid.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. (A***) R421.80.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Oct 2016, 12:29
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that you have requested for prepaid migration 4-8-2016 for cell ***. The prepaid migration has been done 5-8-2016. The last billing was for your September invoice and this billing is from 20-6-2016 to 20-7-2016. The system reflect that you have used the Airtime and data for this period.
The debit order for R310.00 has been requested on the for this invoice to be paid over 31-8-2016 the debit order unpaid. R11.40 has been added to the account.
second debit order requested 30-9-2016 for R410.40 this includes the R11.40.
The account has been cancelled and the debit order. Note if the R410.40 returned unpaid you will be liable to make payment to settle the account R41.40 + R11.40 (second debit unapid) if this debit returned unpaid.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. (A***) R421.80.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
01 Oct 2016, 12:30Sorry my typing mistake the last billing balance was for the July invoice no further invoices generated for August or September..
Best regards,
MTN South Africa's reply01 Oct 2016, 12:30
Official
Sorry my typing mistake the last billing balance was for the July invoice no further invoices generated for August or September..
Best regards,
ER
Eric R's updateReviewer Update
02 Oct 2016, 16:21Hi Alice,
I was billed on the 30th July and was last given airtime in July, That should have covered the month of August?
How can you say the Amount you tried to Debit on the 31st August, was for June/July.
ER
Eric R's update02 Oct 2016, 16:21
Reviewer Update
Hi Alice,
I was billed on the 30th July and was last given airtime in July, That should have covered the month of August?
How can you say the Amount you tried to Debit on the 31st August, was for June/July.
ER
Eric R's updateReviewer Update
06 Oct 2016, 12:19No further reply? Has now been 3 days
ER
Eric R's update06 Oct 2016, 12:19
Reviewer Update
No further reply? Has now been 3 days