MTN *******
<p>Over 1 year ago, l decided to switch from MTN to Vodacom cause l wasn't at all happy about the level of service they offered. That being the case, l am SHOCKED to notice that since then, MTN has continued to debit my account each month for a TOP-UP contract l had with them over 1 year ago. I WANT MY MONEY BACK!! Be honest and offer and better service and not just take my money for NOTHING! I DEMAND every single dime of it to be refunded to me URGENTLY. ACCOUNT # - A ********** .</p>
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MTN South Africa's replyOfficial
31 Aug 2016, 13:31Thank you for you post
Please accept our apologies for the inconvenience caused.
As per our telephone conversation we would you kindly supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply31 Aug 2016, 13:31
Official
Thank you for you post
Please accept our apologies for the inconvenience caused.
As per our telephone conversation we would you kindly supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,