1 reviews | Active since Aug 2014
MTN *******!!
<p>Good day,</p> <p> </p> <p>This has happened on more than one occasion, where I've uploaded airtime and without actually doing anything with the airtime, it just disappears into thin air. I'd understand if I have auto - update enabled on my cellphone, but I do not. I must say that I had a few images pending to be uploaded to facebook when the airtime disappeared, but none of those images ended up actually being uploaded onto facebook, so my question is, where did my airtime actually go?</p> <p> </p> <p>Not a very happy customer,</p> <p>Jessica.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was investigated, as per our record the airtime was depleted due to multiple internet applications running at the same time. On your Vodafone handset you need to go to your data usage to view active internet connections actively running and close the apps which you are not using, this will reduce your data usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the matter was investigated, as per our record the airtime was depleted due to multiple internet applications running at the same time. On your Vodafone handset you need to go to your data usage to view active internet connections actively running and close the apps which you are not using, this will reduce your data usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,