CL
Charles L
1 reviews | Active since Feb 2013
27 Jul 2019, 09:33
Mtn *******
Highly irritated due to the fact that I have paid R115 for a sim swap at mtn brits mall and still today i cannot use the sim. The is *****ing money from me that i do not have. I have had the new upgrade for 3 months and stil no use of the sim and paid over R900 to mtn. How on earth do you guys do business and ***** from people shame on you!!
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Jul 2019, 09:37Good day Charles
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Jul 2019, 09:37
Official
Good day Charles
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
29 Jul 2019, 14:49Good day Charles
Kindly note that you sim swap has been successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that you sim swap has been successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Jul 2019, 14:49
Official
Good day Charles
Kindly note that you sim swap has been successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that you sim swap has been successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
CL
Charles L's updateReviewer Update
29 Jul 2019, 17:53You say that it is completed but yet i still cannot use that sim. I am irritated with the fact that we going on for more than 3 months where i explained the situation how many times must i do this. I want this sim sorted out on the following number ***. Or simply take it of contract and give me a damn new number in contract. I paid over R1000 to mtn just to be ****** and some other guy is using up my airtime and data. Now i find this is not fair towards me and want the issue resolved
CL
Charles L's update29 Jul 2019, 17:53
Reviewer Update
You say that it is completed but yet i still cannot use that sim. I am irritated with the fact that we going on for more than 3 months where i explained the situation how many times must i do this. I want this sim sorted out on the following number ***. Or simply take it of contract and give me a damn new number in contract. I paid over R1000 to mtn just to be ****** and some other guy is using up my airtime and data. Now i find this is not fair towards me and want the issue resolved
MTN South Africa's replyOfficial
31 Jul 2019, 09:58Good day Charles
Kindly note as per our conversation the sim swap had gone through.
We have credited both your numbers with 2G each.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation the sim swap had gone through.
We have credited both your numbers with 2G each.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply31 Jul 2019, 09:58
Official
Good day Charles
Kindly note as per our conversation the sim swap had gone through.
We have credited both your numbers with 2G each.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note as per our conversation the sim swap had gone through.
We have credited both your numbers with 2G each.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,