KJ
Kamilla J
1 reviews | Active since Aug 2018
10 Aug 2018, 15:47
MTN *******
I am continually being subscribed to gaming services that I have not agreed to. I have turned off subcription content, and block these if I do receive a confirmation sms, even when not looking to subcribe at all. Have become very frustrated at this. But MTN don't even send a 'Yes do i agree, or No I don't agree' sms, they just say : "Notification: You are now a member of MTN's Game Club, which offers games at a daily cost of R5!!! I did not subscribe to anything, and calling their service number is pointless, as you don't get to speak to a human being. Sent an email to complain, no response. Having been with MTN for more than 10 years, even with their outrages data costs, I am now moving my service elsewhere, after contacting the Telecommunications Ombudsman of course. Not going down without a fight..
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MTN South Africa's replyOfficial
13 Aug 2018, 05:58Good day Kamilla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Aug 2018, 05:58
Official
Good day Kamilla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,