MTN *******
Bunch of ******. Mtn sold me a thing called iPhone for life, where at the time of sale, MTN said to me that with this R100 pmt for iPhone for life, you can get a brand new iphone every year. Turns out , thats not the case and when i spoke to MTN about it , they apologised and said they'd refund all the R100 payments ive made up to date, and cancel the iPhone for life subscription on my contract (as it is bull****). Upon signing up for iPhone for life, i asked a few mgn consultants (which is on record) wheter i would qualify for a new iPhone X with no extra cost, and they assured me i would. Total lies, it was a ****. I wanted a new iphone, but was willing to settle for a refund.
I was contacted by a Gonie Govender, who gave me his personal number for any queries, and said that he will sort out my refund himself, and apologised for any inconvenience. This was about 3 months ago, i am still being billed for iPhone for life, have seen zero Rands of the refund and Mr Govender does not answer his persona line. Totally unacceptable, worst service ever.
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MTN South Africa's replyOfficial
21 May 2018, 15:46Thank you for your post .
We sincerely apologize for the inconveniences that you have experienced.
We completely understand the frustration it causes having a query taking two and a half months and you having to make constant follow ups to have it resolved.
Take this as confirmation that we have received the complaint. We are very sorry to have disappointed you with service at our touch points, it was not our intention.
We have lost a valued customer in you .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply21 May 2018, 15:46
Official
Thank you for your post .
We sincerely apologize for the inconveniences that you have experienced.
We completely understand the frustration it causes having a query taking two and a half months and you having to make constant follow ups to have it resolved.
Take this as confirmation that we have received the complaint. We are very sorry to have disappointed you with service at our touch points, it was not our intention.
We have lost a valued customer in you .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's replyOfficial
21 May 2018, 15:46Thank you for your post .
We sincerely apologize for the inconveniences that you have experienced.
We completely understand the frustration it causes having a query taking two and a half months and you having to make constant follow ups to have it resolved.
Take this as confirmation that we have received the complaint. We are very sorry to have disappointed you with service at our touch points, it was not our intention.
We have lost a valued customer in you .
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply21 May 2018, 15:46
Official
Thank you for your post .
We sincerely apologize for the inconveniences that you have experienced.
We completely understand the frustration it causes having a query taking two and a half months and you having to make constant follow ups to have it resolved.
Take this as confirmation that we have received the complaint. We are very sorry to have disappointed you with service at our touch points, it was not our intention.
We have lost a valued customer in you .
Warm regards,
Eunice
Complaints analyst.
Best regards,