BP
Billy P
1 reviews | Active since Apr 2010
07 Apr 2018, 00:31
MTN *******
My wife has had a prepaid number for over 6 years with MTN, now I request a port to Cell C and they refuse as they say that this number is on a contract. Typical bulldust from MTN trying to hold on to numbers. I will escalate this to consumer forum and ICASA. Typical from MTN, instead of trying to promote customer care they try and ********* clients to stay.
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Replies (2)
MTN South Africa's replyOfficial
10 Apr 2018, 19:30Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** is linked with your MTN account K*** and activated 2018-03-16.
If you have not requested for this number to be activated as a additional line , you need to contact the Corporate department to assist you on line to cancel the additional line for the number to be ported to another provider. 809 is a free service from your MTN cell number. The email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Apr 2018, 19:30
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** is linked with your MTN account K*** and activated 2018-03-16.
If you have not requested for this number to be activated as a additional line , you need to contact the Corporate department to assist you on line to cancel the additional line for the number to be ported to another provider. 809 is a free service from your MTN cell number. The email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
BP
Billy P's updateReviewer Update
11 Apr 2018, 13:55The reason for this possibly that I requested a new contract from MTN on the 14 March, to be told that MTN would phone and confirm that the contract was approved. Needless to say I Am still waiting for that call, and I only know that there is a contract by logging an issue on Hello Peter
BP
Billy P's update11 Apr 2018, 13:55
Reviewer Update
The reason for this possibly that I requested a new contract from MTN on the 14 March, to be told that MTN would phone and confirm that the contract was approved. Needless to say I Am still waiting for that call, and I only know that there is a contract by logging an issue on Hello Peter