MTN *******

Item: MTN South Africa
Rating: 1
Author: Brian W

When MTN took over Autopage and its customers, obviously banking details changed. For a period of 3 months, my account was paid erroneously into the autopage banking *** rand later, I was deactivated on the MTN network, and as usual would only be activated by immediate and full payment of the balance outstanding - R9K +. I have been trying for almost 2 years to PROVE to MTN (and their AUTOPAGE dept) that this money was paid from my account into their account. STILL NO SUCCESS.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

22 Jan 2018, 08:45

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Please forward your proof of payment to *** they will then send to billing department to take the necessary steps.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply22 Jan 2018, 08:45

Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Please forward your proof of payment to *** they will then send to billing department to take the necessary steps.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Brian W's updateReviewer Update

22 Jan 2018, 09:20

Im sorry, but I have done this 1000 times already! I really dont have the time or patience! Everytime a different story and a different request. Surely MTN/AUTOPAGE should have record of payments received against my account??? My number is ********** 190. MTN can do the homework : 1. STATEMENT - AUTOPAGE 2. STATEMENT - MTN Quite simple. Why should I have to prove that I made the payments??? Other than prove who I am and send proof of bank account which I have done already as well!!! Brian van Wyk

Brian W's update22 Jan 2018, 09:20

Reviewer Update