MTN *******
<p>Good morning ...please assist me. I've been having this same issue with mtn. I have a huawei phone which I've had it for over 2 years. Just recently when I buy data 1gb it's depleted in 15 min even when apps a close. Called mtn call centre consultant was rude I drove to they offices in the middle of the night at 12:00 mid night. Spoke to a supervisor who gave me some story about my apps running...which I asked which apps and he couldn't give a clear answer. They said they will log a ussd ...which after a day they said they sorted the issue. When I ask what was the problem. They couldn't answer me. I also asked for my data to be repaid ...I never heard from them ever again. Yet they credit they employees 10 GB For nothing. <br />Please</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Pre-paid Division to assist with the report for missing data and to validate usage on number. A call back will be done during the course of today to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Pre-paid Division to assist with the report for missing data and to validate usage on number. A call back will be done during the course of today to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,