LMLR
Leilani Muller Le Roux
1 reviews | Active since Oct 2018
19 Feb 2019, 07:27
MTN thievery - unhappy customer understatement
I have been an MTN customer for as long as I can remember. And have had the same package with every upgrade (Sky Medium + Lite). My last upgrade was September 2018. This month however, MTN decided that they will no longer provide me with the 50gig data on the Medium package, only the 15gig Lite, FOR THE SAME PRICE. We have been to the store, where we were told that the matter will be investigated, and that they would be in contact with me, but alas I still havent heard a word from any representative from MTN. I have also emailed, but no reply. Are we there where you decide to ignore a paying customer, that they will just go away? I dont think so.
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MTN South Africa's replyOfficial
20 Feb 2019, 13:38Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the 50GB you received from 2016 was promotional and would have continued for 24months. After the 24month period it would have fallen away. The normal MTN Sky Medium package has 15GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the 50GB you received from 2016 was promotional and would have continued for 24months. After the 24month period it would have fallen away. The normal MTN Sky Medium package has 15GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply20 Feb 2019, 13:38
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the 50GB you received from 2016 was promotional and would have continued for 24months. After the 24month period it would have fallen away. The normal MTN Sky Medium package has 15GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the 50GB you received from 2016 was promotional and would have continued for 24months. After the 24month period it would have fallen away. The normal MTN Sky Medium package has 15GB of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team