FS
Fahad S

1 reviews | Active since Jun 2014

09 Feb 2017, 11:31

MTN - Thievery once again!

<p>This has been an on-going problem with me and my wife's phone where MTN *****s nominal amounts of money every month or so. </p> <p> </p> <p>In the most recent incident, as of yesterday I had around R70 of airtime on my phone + available SMS's + a data bundle loaded. Today, without me making any significant calls, my airtime has depleted to ZERO. </p> <p> </p> <p>Its beyond explanation. I dont want to spend my valuable time being kept on hold at their call centre only for the call to be answered by someone who is of no help. Thus, this is just to make everyone else aware of their improper conduct.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Feb 2017, 15:13
Official

Good day Fahad

Thank you for your post

Please kindly note that as per our records it indicates as per the date you provided us with the funds were as is and it has been used up accordingly. Should you wish to enquire more about the usage please contact *** for further assistance.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,