LW
Luigi W
1 reviews | Active since Oct 2016
10 Jun 2019, 08:33
mtn thievery
i'm so sick of mtn's thievery, i have to load data every day and it just disappears into thin air, i load 100mb and i read one article and then a message will come through 50% used and then a few seconds later 80% used and then a few seconds after that it will tell me my bundle is up. In a space of 5 minutes i use 100mb, That's totally ridiculous man, Stop *****ing my data because i'm on the brink of changing networks after being with mtn for more than 17 years. My data normally lasted at least 3 days before
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Jun 2019, 10:22Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I will investigate your query to see what has taken place and will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I will investigate your query to see what has taken place and will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply11 Jun 2019, 10:22
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I will investigate your query to see what has taken place and will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
I will investigate your query to see what has taken place and will revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,