RR
ROGENDREN R
1 reviews | Active since Oct 2012
06 Jan 2016, 08:05
MTN - *****S DURING DAYLIGHT
I HAVE BEEN COMPLAINING TO THE CALL CENTER ON NUMEROUS OCCASIONS REGARDING MY ADDITIONAL CHARGES ON MY BILL. I AM GETTING NO ASSISTANCE.I AM BEING OVERCHARGED EVERY MONTH AND MTN DOES NOT WANT TO ACKNOWLEDGE THIS. I WILL START REVERSING ALL ME DEBIT ORDERS WITH MTN IF THIS IS NOT RESOLVED AND I WILL WAIT FOR YOUR LEGAL DEPARTMENT TO CONTACT ME IF YOU ARE UNABLE TO HELP ME.
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MTN South Africa's replyOfficial
07 Jan 2016, 15:02Hello ROGENDREN,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note the matter has been escalated to our billing department to look into the account REQ:***. We have also escalated a request to our technical department to investing on the reasons for why the system generates charges for the promo fee and the H/W fee REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note the matter has been escalated to our billing department to look into the account REQ:***. We have also escalated a request to our technical department to investing on the reasons for why the system generates charges for the promo fee and the H/W fee REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Jan 2016, 15:02
Official
Hello ROGENDREN,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note the matter has been escalated to our billing department to look into the account REQ:***. We have also escalated a request to our technical department to investing on the reasons for why the system generates charges for the promo fee and the H/W fee REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note the matter has been escalated to our billing department to look into the account REQ:***. We have also escalated a request to our technical department to investing on the reasons for why the system generates charges for the promo fee and the H/W fee REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,