mtn *****s
<p>Yes u responded to me but u still giving me a higher bill. Hw cn my bill move frm 1599.00 to 2400.00 it doesnt make sense at all or are u telling me nw in the midle of a contract prices change. I hv never paid half amount frm my bill or miss any payment . my bill started changing in november whn u added money frm the missing payment whr u increased the amounts on each number. I wont pay a cent until my bill goes bck to 1599.00 as it is my lines are all disconnected but i dnt mind until u come to ur senses and send me my correct bill. U just hate dat im nw cancelling all my numbers with ending contract and u also aware dat by february most of my numbers are finishing to pay only one is remaining. Lets finish this in peace or it wll end with an unpaid bill.</p> <p>Tnk u</p>
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MTN South Africa's replyOfficial
24 Jan 2017, 14:53Good day Sibambene,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that our records indicate that your query has already been attended to in that the missing payment of R1500.00 on your account was allocated as of 2017-01-13. An email from credit management regarding your account was sent on 2017-01-16 and it reads as below:
Good day,
Thank you for emailing Credit Management.
We apologize for the delayed response.
Kindly note that the payment of R 1,500.00 deposited on 13 Jan 2017 has been allocated on MTN account. Please note that there is an outstanding balance of R 962.43 due, to bring the account up to date and this does not include the current invoice for January 2017. Kindly advise when it will be paid for reconnection?
Kind Regards,
Credit Management
MTN SA
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply24 Jan 2017, 14:53
Official
Good day Sibambene,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that our records indicate that your query has already been attended to in that the missing payment of R1500.00 on your account was allocated as of 2017-01-13. An email from credit management regarding your account was sent on 2017-01-16 and it reads as below:
Good day,
Thank you for emailing Credit Management.
We apologize for the delayed response.
Kindly note that the payment of R 1,500.00 deposited on 13 Jan 2017 has been allocated on MTN account. Please note that there is an outstanding balance of R 962.43 due, to bring the account up to date and this does not include the current invoice for January 2017. Kindly advise when it will be paid for reconnection?
Kind Regards,
Credit Management
MTN SA
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,